Installing a solar energy system is a big milestone—but at New England Clean Energy, it’s not the end of the journey. In many ways, it’s just the beginning.
From the moment your system is turned on, our focus shifts to making sure it performs as expected, integrates smoothly with your home, and continues delivering value for decades to come. Here’s what you can expect after installation, and how we support you long after the crews have packed up.
Step 1: System Commissioning & Utility Approval
After installation is complete, your system goes through a final review and commissioning process. This includes:
- Verifying that all equipment is installed correctly and safely
- Completing any required inspections
- Coordinating with your utility for permission to operate (PTO)
Once PTO is granted, your system is officially cleared to start producing clean energy. We’ll let you know as soon as you’re good to go—and walk you through what happens next.
Step 2: Monitoring Setup & Owner Education
When your system comes online, monitoring becomes a key part of ongoing performance.
We make sure:
- Your monitoring app is set up and working properly
- You know how to view production and system status
- You understand what “normal” looks like for your system
We also explain how seasonal changes affect production, so you’re not surprised by lower output in winter or higher production in summer.
Step 3: Post-Install Check-Ins
Once your system is up and running, we don’t disappear.
Our team remains available to answer questions like:
- “Is my system producing what it should?”
- “Why does my bill look different this month?”
- “What happens if I notice something unusual?”
These early check-ins help catch issues quickly and give you confidence that everything is working as intended.
Step 4: Long-Term Performance Support
Solar systems are designed to last for decades, but long-term performance depends on thoughtful oversight.
Our support includes:
- Ongoing access to technical assistance
- Help interpreting monitoring data
- Guidance if utility billing or net metering questions come up
- Support coordinating any warranty-related concerns
If something isn’t right, we investigate—no guesswork required on your end.
Step 5: Service, Troubleshooting & Warranty Help
If your system ever needs attention, you’re not left navigating it alone.
We help with:
- Diagnosing performance issues
- Coordinating repairs if needed
- Working with equipment manufacturers on warranties
- Supporting service calls for systems we installed
Our goal is to make ownership as straightforward and stress-free as possible.
Step 6: Planning for What Comes Next
Many homeowners come back to us months—or years—later as their energy needs evolve.
We often help customers plan for:
- Battery storage
- Electric vehicles
- Heat pumps or electrification upgrades
- System expansions or additions
Because we designed and installed your original system, we already understand your home, your energy use, and your goals.
Why Post-Project Support Matters
Solar is a long-term investment. The real value shows up over time—not just on installation day.
Strong post-project support means:
- Better system performance
- Faster issue resolution
- Clear communication
- Confidence that you’re never on your own
At New England Clean Energy, our relationship with homeowners doesn’t end when the system turns on—it’s built to last just as long as the system itself.
Ready to Get Started?
If you’re considering solar, it’s worth choosing a partner who will be there long after installation day.
From design to decades of support, we’re here for the long haul.
For service, repairs, or upgrades, please use our Solar Service Request form.
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Solar and Heat Pumps: The Perfect Clean-Energy Pair
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